As an avid Chevrolet owner, I rely on the My Chevrolet app to stay connected to my vehicle. It’s incredibly convenient to be able to remote start my car, check diagnostics, and get maintenance reminders right from my smartphone. However, like any piece of technology, the app doesn’t always work perfectly. Over the years, I’ve run into various problems with the My Chevrolet app not functioning properly. From sudden crashes to connection issues, troubleshooting app problems can be frustrating.
After dealing with my fair share of headaches, I’ve learned some best practices for getting the My Chevrolet application back up and running when it starts acting up. In this guide, I’ll share the top troubleshooting tips I’ve picked up to resolve any app problems you may encounter as a Chevy owner. We’ll cover everything from app crashes and freezing to Bluetooth pairing and vehicle connectivity.
Whether your My Chevrolet app is suddenly malfunctioning or you’re dealing with a lingering issue, these troubleshooting steps will help you diagnose and fix the problem. Let’s get your My Chevy app back on track!
Troubleshooting App Crashes and Freezing
One of the most common and disruptive My Chevrolet app issues is random crashing or freezing. If the app suddenly quits or stops responding, it can interrupt whatever task you were trying to complete. App crashes typically occur due to software bugs, performance problems, or device compatibility issues. Here are some troubleshooting steps for app crashes and freezing:
Check Your App and Device Software Updates
The first step is to check if you have any pending app or device software updates. App developers frequently release fixes and patches that could resolve your app crashing issue. Go to your device’s app store to see if the My Chevrolet app needs updating. Also update your smartphone or tablet’s operating system, if an update is available. Keeping software up-to-date can prevent a lot of app glitches.
Reinstall the My Chevrolet App
If your app is still crashing after updating, try deleting and reinstalling the My Chevrolet app. This will clear out any corrupt files or cached data that could be causing app crashes. Make sure to backup any saved data first. When reinstalling the app, check that you accept all requested permissions and enable app notifications if prompted. This ensures full functionality.
Restart Your Mobile Device
Simply turning your smartphone or tablet off and on again can clear up temporary software hiccups contributing to app crashes. Completely close out of the My Chevrolet app before restarting your device. This refreshes the phone’s memory and cycles through all running processes.
Check for App Reviews Discussing Crashes
See if other My Chevrolet users are reporting the same app crashing in reviews. Comments about the app force closing or freezing on launch could indicate a wider issue on certain devices. Checking reviews could reveal potential solutions if other users have uncovered a fix.
Contact Chevrolet Customer Support
For persistent app crashing with no obvious cause, reach out to the Chevrolet customer support team. They can look into the problem on their end and determine if it’s a device-specific compatibility problem. Provide details on when and how the My Chevrolet app is crashing. Support can diagnose the issue and provide tailored troubleshooting suggestions.
Fixing My Chevrolet App Connection Issues
Losing connectivity between your phone and your Chevy vehicle is incredibly frustrating. Most app functions rely on maintaining a stable connection. If you notice the My Chevrolet app failing to link to your car, there are a few things you can check:
Confirm Bluetooth is Turned On
The My Chevrolet app connects to your Chevy vehicle through Bluetooth on your mobile device. Go to your smartphone’s settings to ensure Bluetooth is enabled. Toggle your car’s Bluetooth as well by going to the settings menu on your vehicle’s infotainment screen.
Re-pair Your Mobile Device
If Bluetooth is on but the app isn’t connecting, try removing your phone from your car’s paired devices list and re-pairing it. Follow your vehicle’s owner manual for instructions on clearing paired devices. Then go through the Bluetooth setup process again. Be sure to allow the My Chevrolet app to access Bluetooth settings when prompted.
Check App Permissions
App permissions could also be the culprit behind connection issues. Open your phone’s settings and make sure the My Chevrolet app has permission to access Bluetooth, Location Services, Contacts, and other requested access. Granting these permissions is required for full app functionality.
Restart Your Phone and Vehicle Infotainment System
Sometimes the connection needs a fresh start. Shut down and restart both your mobile device and your Chevy vehicle’s infotainment screen. Then reopen the My Chevrolet app on your phone to retry connecting. This often resolves temporary glitches.
Make Sure Your Chevy Account is Linked
The app connects through your Chevrolet owner account. Log into your My Chevrolet account on Chevy’s website to confirm your vehicle is properly linked. This synchronizes your vehicle information with the mobile app.
Contact Chevrolet Support
For ongoing vehicle connection difficulties, Chevrolet’s support team can help pinpoint the issue. They can confirm if your vehicle’s firmware and My Chevrolet app version are up to date. Provide your VIN when you contact them so they can pull up your vehicle information to diagnose.
Troubleshooting Lagging App Performance
Sluggishness and lagging are never pleasant when trying to use an app. If your My Chevrolet app is unexpectedly slow or constantly buffering, a few simple steps can optimize performance:
Close Background Apps and Free Up Space
Too many apps running simultaneously can tax your device’s resources, slowing everything down. Swipe away any apps you aren’t using before opening My Chevrolet. Also delete unused photos and videos to free up storage space. This prevents your phone from getting bogged down.
Disable Battery Saver Mode
Your smartphone may be throttling the My Chevrolet app’s background data and GPS in battery saver mode. Turn off this setting for optimal app speed. Keep your phone plugged into car charger while using the app for best performance.
Switch Between Cellular Data and WiFi
Determine if the issue is your network connection. Use WiFi for app features like remote commands and try loading vehicle data over cellular data. Weak cellular signal or overloaded public WiFi networks could be dragging down app response times.
Force Quit and Relaunch
Forcibly closing out of the My Chevrolet app and relaunching it essentially reboots the application. On iPhone, swipe up the app card to close out of it. On Android, select “Force Stop” in app settings. Then start the app again to reload it fresh.
Update Your Vehicle’s Infotainment Software
Check your vehicle’s infotainment system for a pending software update. Older versions may not communicate optimally with the mobile app. Schedule service at your dealership to update to the latest infotainment firmware.
My Chevrolet App Login and Account Troubleshooting
Having issues accessing your My Chevrolet account in the app? Problems logging in could stem from incorrect credentials, outdated app versions, or account conflicts. Here are some login troubleshooting tips:
Double Check Your Username and Password
It seems obvious, but make sure you’re entering the correct email and password associated with your My Chevrolet account. Default to your most commonly used credentials. If you have multiple Chevy accounts, log into My Account on Chevy’s website to confirm which is linked to the app.
Reset Your Password
If you can’t recall your My Chevrolet login credentials, use Chevrolet’s password reset process. Click “Forgot Password” on the login screen for a password reset link sent to your email. Create a new password to access your account.
Re-login After an App Update
Sometimes an app update can inadvertently log you out. Upgrade to the latest My Chevrolet app version, then re-enter your username and password. Keeping your app updated prevents conflicts.
Make Sure Your Chevy Account is Activated
You have to activate new My Chevrolet accounts by clicking the verification link sent to your email at signup. Check your inbox and spam folder for a past activation email if you can’t login. You can resend the activation link through Chevrolet’s website as well.
Check Linked Social Accounts
If you signed into your My Chevrolet account through a social media platform like Facebook, make sure that linked account is still valid. Disconnected social accounts can prevent app login. Visit Chevrolet’s website to manage your account’s linked logins.
Reaching out to Chevrolet’s customer support team can help investigate any persistent login and account access issues in the My Chevrolet app. They can look into your account status and determine where the breakdown is happening.
Troubleshooting App Features Not Working
When specific features suddenly stop working in the My Chevrolet app, it’s incredibly inconvenient. Problems like remote commands failing or maintenance alerts not appearing can render the app useless. Here are some tips for restoring broken features:
Confirm Your Chevy Account is Properly Linked
Double check on Chevrolet’s website that your My Chevrolet account is connected to your vehicle. Features like remote commands rely on a paired account. Re-linking your account can restore missing functions.
Review App Permissions Settings
If the My Chevrolet app lacks permission to access certain device settings, related app features may fail. Make sure the app has access to key permissions like Bluetooth, Contacts, Camera, Notifications, Location, and more.
Toggle Airplane Mode On and Off
Toggling your smartphone’s airplane mode on and then off again can refresh your network connection and app functionality. This essentially restarts your phone’s radios without a full reboot. Quickly toggle airplane mode on/off to see if it restores malfunctioning app features.
Force Stop the App and Retry
As a last resort, force stop the My Chevrolet app and restart it to completely reload the application. On an iPhone, swipe up on the app to close it out before reopening. On Android devices, select “Force Stop” in app settings. Then restart it.
Update to the Latest Version of the App
Failing app features could be fixed with a new app version. Check your device’s app store for any pending My Chevrolet updates. The latest update may contain patches to resolve functionality issues reported by users. Installing the newest version is always recommended.
Keeping Your My Chevrolet App Running Smoothly
I hope this guide gives you a helpful starting point for troubleshooting any My Chevrolet app problems you encounter as a Chevy owner. With the right maintenance and care, you can avoid and fix many common app issues. Here are some final tips for keeping your My Chevrolet app running smoothly:
- Always keep your smartphone and vehicle software up-to-date with the latest patches and upgrades. This prevents bugs.
- Periodically delete old texts, photos, and files to free up storage space and maintain fast app performance.
- Review app permissions, Bluetooth settings, account links, and network connections to nip connectivity issues in the bud.
- Write down your Chevy login credentials somewhere safe in case you need to access it for troubleshooting.
- Don’t hesitate to reach out to Chevrolet’s customer support team if you encounter an app problem you can’t resolve on your own.
With some consistent troubleshooting diligence, you’ll have the My Chevrolet application working perfectly to enhance your Chevy ownership experience. Drive connected!
FAQs: Troubleshooting My Chevrolet App Problems
Here are answers to some frequently asked questions about debugging issues with the My Chevrolet smartphone application:
Why does the My Chevrolet app keep crashing?
Common causes of app crashes include outdated app versions with bugs, underlying device software issues, insufficient device storage space, or incorrect app permissions settings. Updating the app, rebooting your phone, freeing up storage, and adjusting permissions can prevent crashes.
My Chevy app won’t connect to my vehicle – what should I check?
Ensure your phone’s Bluetooth is enabled, then remove and re-pair your vehicle through the app. Confirm the app has location/Bluetooth permissions on your phone and try toggling airplane mode. You may need your Chevy dealer to check for a needed firmware update.
How do I troubleshoot lag or performance issues in the My Chevrolet app?
Close all other apps running in the background, disable battery saver mode, and switch between WiFi and cellular data to see if connection is the issue. Restarting your phone and force quitting the app can refresh performance. Also check for vehicle firmware updates.
I can’t log into my Chevrolet app account – help!
Carefully re-enter your credentials and double check your account activation status. Reset your password if needed. Make sure your account is properly linked to your vehicle through Chevy’s website. Reinstall app updates and re-login.
Why did My Chevrolet app features like remote start suddenly stop working?
Review linked accounts, app permissions, network connections via airplane mode toggle, and pending app updates. Unlinking and re-linking your Chevy account can restore functionality if it’s improperly paired. Force stopping the app and restarting may also help.
How do I get help from Chevrolet for My App issues?
You can contact Chevrolet customer support directly through their website or call 1-800-222-1020. Provide details on the app issue you’re experiencing along with your VIN. A support rep can look into specific problems and recommend troubleshooting tips tailored to your vehicle.
How do I get myChevrolet app to work?
Some troubleshooting steps to get the myChevrolet app working properly include checking your device and app permissions, updating to the latest version of the app, restarting your mobile device, ensuring your vehicle and app are properly paired and connected via Bluetooth or wifi, and contacting Chevrolet customer support if issues persist. Checking Chevrolet app troubleshooting guides can also help resolve any connectivity, performance, or syncing problems.
Can you track your car on myChevrolet app?
Yes, the myChevrolet app allows you to track your Chevrolet vehicle’s location using the app’s GPS and connectivity features. As long as your app is properly connected to your car, you can view real-time location tracking through the app. This requires having the appropriate app permissions enabled on your mobile device.
Does myChevrolet app work without OnStar?
The myChevrolet app can still connect to your Chevrolet vehicle without an active OnStar subscription, but you may lose access to certain remote features that require OnStar services. The app can still provide basic info like status, maintenance, and location as long as your vehicle has built-in wifi or LTE connectivity.
What years does my Chevy app work?
The myChevrolet app works with Chevrolet models from 2015 to current year. Older Chevrolet vehicles predating 2015 may not be fully compatible with the app or have limited connectivity features. Check your vehicle’s model year and connectivity capabilities to ensure full app functionality.
Why is my phone not connecting to Chevrolet?
If your phone is having issues connecting to your Chevrolet vehicle, first ensure Bluetooth and other wireless connections are enabled on both devices. Check that the myChevrolet app is up to date, properly paired with your car, and has the required permissions allowed. Also try resetting network settings on your phone and re-pairing the app/vehicle connection.
How do I reset my Chevrolet?
To reset your Chevrolet vehicle, first consult your owner’s manual for the proper reset procedures for your specific model. In most cases, you can reset from inside the vehicle by holding down the power button for 10+ seconds until the system restarts. You can also reset using the myChevrolet app if properly connected.
Does myChevrolet app have GPS?
Yes, the myChevrolet app utilizes your mobile device’s GPS capabilities to provide real-time location tracking of your Chevrolet vehicle, as long as the app is actively connected to your car. Make sure location services/permissions are enabled on your phone for full GPS functionality.
How do I pair my Chevrolet?
To pair your mobile device to your Chevrolet vehicle, open the myChevrolet app and follow the on-screen prompts to connect via Bluetooth. Make sure Bluetooth is enabled on both devices. You may need to consult your vehicle’s infotainment system to put the car in pairing mode – refer to your owner’s manual for details.
How do I start my Chevrolet from my phone?
If your Chevrolet vehicle has remote start capabilities, you can remotely start your car using the myChevrolet app. Open the app, connect to your vehicle, and select the remote start option. Your car must be within cellular range. Certain trims may require an active OnStar subscription.
Is my Chevrolet mobile app free?
Yes, the myChevrolet app is a free download from the App Store or Google Play Store. No subscription is required to use the basic features of the app. However, an active OnStar plan may be required for accessing all remote features. Data charges may apply from your wireless provider.
How do I turn on my Chevrolet WIFI?
To enable WIFI in your Chevrolet vehicle, first ensure your car has built-in WIFI connectivity. Then press the Settings icon on the infotainment screen, select Wi-Fi from the Settings menu, and turn on the Wi-Fi option. This will allow you to connect mobile devices to your vehicle’s WIFI network.
Can Google start my Chevrolet?
If your Chevrolet vehicle has remote start capability, you may be able to remotely start your car using Google Assistant voice commands on your Android device. Enable the myChevrolet Google Assistant integration in your Assistant app settings. Then link your Chevrolet account and say a command like “Hey Google, start my Chevrolet.”
How do I reset my Chevy touch screen?
To reset your Chevy’s infotainment touch screen, hold down the power button on the screen for at least 10 seconds until the system restarts. You can also try resetting from your vehicle’s Settings menu on the touch screen by selecting System > System Reset. Consult your owner’s manual for model-specific steps.
How do I install my Chevrolet app?
You can install the myChevrolet app on your iOS or Android device by searching for “myChevrolet” in the Apple App Store or Google Play Store. Download the app to your smartphone, open it, and follow the on-screen instructions to set up an account and connect to your Chevrolet vehicle.
How do I connect my Android to my Chevrolet?
To connect your Android device to your Chevrolet vehicle, enable Bluetooth on both your phone and vehicle. Open the Android Bluetooth settings and select your car’s system from the available devices list. You may also connect using the myChevrolet app by pairing through the app interface. Confirm required permissions are allowed.