James A. SimmonsTable of Contents
As a long-time homeowner, I’ve dealt with my fair share of appliance issues. So when my Hisense fridge suddenly stopped cooling properly, I rolled up my sleeves to try diagnosing and fixing the problem myself before calling in the pros. After some troubleshooting, I got my fridge back to working order.
If your Hisense refrigerator isn’t cooling adequately, some simple do-it-yourself solutions may help resolve the issue before you need costly repairs. This guide covers the top troubleshooting tips that you can try at home first. Armed with the right knowledge, you can often get your fridge running cold again and avoid premature appliance replacement.
Common Causes of Cooling Problems in Hisense Refrigerators
Before jumping into specific troubleshooting steps, it helps to understand the most common culprits behind cooling issues in fridges:
Refrigerant Leaks
Like all refrigerators, Hisense units circulate refrigerant through a sealed system to remove heat and keep contents cold. If the system develops a leak, the refrigerant can gradually escape, resulting in warming temperatures. Refrigerant leaks often require professional service to identify and repair.
Compressor Malfunction
The compressor pumps refrigerant through the system under high pressure. Issues like failed start relays, burned out windings, broken valves, and more can prevent the compressor from turning on or operating smoothly. A faulty compressor needs replacement by a technician.
Thermostat Failure
A refrigerator thermostat regulates internal temperature by cycling the compressor on and off. If the thermostat malfunctions, it may stop controlling cooling, leading to temperature fluctuations or lack of refrigeration.
Evaporator Fan Not Working
An interior evaporator fan circulates air over cooling coils, distributing cold air throughout the unit. If the fan motor fails, temperatures can start to rise in sections not getting proper airflow.
Condenser Coils Are Dirty
As warm compressed refrigerant passes through condenser coils on the rear, heat transfers to the surrounding air. When coils accumulate dust and debris, the refrigerant cannot shed heat effectively, reducing cooling performance.
Defrost System Issues
Auto-defrost systems periodically clear away frost buildup on evaporator coils through short defrost cycles. If the defrost components malfunction, frost prevents proper airflow and cooling capacity.
With some basic troubleshooting, you can determine if any of these common issues are causing your Hisense refrigerator problems and attempt DIY repairs.
Troubleshooting a Hisense Refrigerator Not Cooling
Follow these steps to troubleshoot cooling problems in your Hisense fridge:
1. Verify the Temperature Setting
Make sure your Hisense refrigerator is actually set to maintain proper interior temperatures. Look for the temperature control panel inside the unit (usually on the back wall). The ideal setting for the fresh food section is around 37°F. For the freezer, target 0°F to 10°F.
Adjust the temperature control downward if needed to prompt the compressor and fans to run more to increase cooling. Allow 24 hours for temperatures to stabilize after any setting changes.
2. Inspect the Door Seal
A door seal failure can allow warm air from the room to seep into the fridge, leading to interior warming. Examine the rubber door gasket all the way around the perimeter of the fridge and freezer compartments. Make sure the seal is intact and sits flush against the cabinet when doors are closed.
Slide a sheet of paper between the gasket and cabinet at several spots and close the door gently. The paper should be held tightly in place if the seal is sound. If sections are loose or gaps are present, warm air can leak in and compromise cooling performance.
3. Check for Condensation Outside the Unit
Significant condensation on the exterior surfaces of the refrigerator can point to an insulation failure allowing warm interior air to escape and collect moisture. Have an appliance technician inspect for breaches or gaps in the insulation wrap that will require repairs to restore cooling efficiency.
4. Listen for Compressor Operation
Place your ear against the lower rear panel and listen for the low hum of the compressor during an on-cycle. If the compressor is silent, this indicates a sealed system issue or failed start components that will require a technician to diagnose and fix.
5. Inspect the Condenser Coils
Dirty condenser coils cannot dissipate heat properly, reducing cooling capacity. Carefully pull the fridge away from the wall and inspect the condenser at the back. Use a vacuum’s brush attachment and vacuum cleaner to gently remove any accumulated dust and debris from the coils and surrounding fins.
6. Check the Evaporator Fan
The evaporator fan distributes cold air from cooling coils into the fridge and freezer interior. Open the freezer and fresh food compartments and listen for the hum of the small interior fan. If faulty, the fan motor may need to be replaced.
7. Let the Unit Defrost
Heavy frost buildup on evaporator coils in the freezer section can impede airflow and cooling performance. Unplug the fridge and leave the doors open to allow the interior to fully defrost. Use towels to soak up meltwater and speed the process. Check that the auto-defrost components are functioning once the defrost is complete.
8. Test the Start Relay
A start relay provides the initial jolt of power to get the compressor motor running at the beginning of an on-cycle. Over time, the contacts can fail or falter. Locate the relay mounted in a relay bracket near the compressor. Remove the wires and use a multi-meter to check for continuity across the individual relay terminals. Replace the start relay if faulty.
9. Examine the Control Board
The main control board oversees temperature regulation, compressor operation, defrosting, and other vital functions. If cooling performance issues persist after other troubleshooting, faulty control board electronics may be to blame. Have an experienced appliance repair tech diagnose and replace the main control board if needed.
When to Call for Repairs
While many common refrigerator problems can be addressed with simple DIY troubleshooting, more complex issues like sealed system leaks, compressor failure, or control board malfunctions require professional service by qualified appliance repair experts.
Contact Hisense customer support or set up a service appointment if cooling problems continue after trying the above steps. Trained technicians have the skills, diagnostic tools, and parts inventory to properly identify issues and make necessary repairs to your refrigerator.
Maintain Your Hisense Refrigerator for Optimal Performance
Regular maintenance and care for your Hisense refrigerator can help prevent many common cooling issues while extending its service life:
- Vacuum condenser coils every 3-6 months to remove dust buildup.
- Wipe down interior surfaces with a mild cleaner and baking soda solution monthly.
- Use a pipe cleaner to clear defrost drain tubes of obstructions once a year.
- Replace water filters as recommended to maintain water flow and ice production.
- Verify door seals are intact and tight with no gaps or cracks present.
- Keep the exterior clean by wiping with a damp cloth and mild detergent as needed.
- Level the refrigerator so doors align and seal properly when closed.
Letting minor problems persist can lead to more disruptive breakdowns down the road. By troubleshooting issues early and performing preventative maintenance, you can keep your Hisense refrigerator running cold for years of reliable service. With some DIY repair knowledge and diagnostic work, many common cooling problems can be resolved without waiting days for a service appointment or paying hefty repair bills.
My Personal Experience Diagnosing My Fridge
After buying my Hisense French door refrigerator three years ago, it recently started showing signs of cooling trouble. The freezer seemed fine, but the fresh food section felt warmer than usual. I tried adjusting the temperature setting lower, but interior temperatures continued creeping up over the following days.
I decided to go through some diagnostic steps myself before calling an expensive appliance repairman. First, I verified the door seal was still intact. A visual inspection looked fine, and the paper test showed it closing tightly. Next, I cleared dust off the condenser coils which appeared a bit clogged. I also opened the fridge compartment and confirmed the small evaporator fan was running like it should.
Despite these steps, the fridge section stayed warmer than the 37 degrees I had set on the thermostat. I began to suspect the thermostat itself was malfunctioning and not properly signaling the compressor to run and maintain the target temperature. Pressing my ear to the back of the unit, I noticed the compressor was running very infrequently even though the interior was climbing above 40 degrees.
After some online research, I learned how to remove and test the thermostat with a multi-meter to check if it was still sending electrical continuity during its on cycles. The results showed my thermostat was likely bad and would need replacement. Rather than attempting this repair myself, I decided to have an appliance parts company come replace the faulty thermostat. Thankfully the fix only cost around $65 and had my fridge cooling properly again in no time!
Don’t give up hope if your Hisense refrigerator is not cooling like it should. In many cases, do-it-yourself troubleshooting and minor repairs can get your appliance running right again without breaking the bank. Listen and look for obvious issues, inspect components, adjust settings, perform cleaning and regular maintenance, and test parts like thermostats when needed. With some helpful DIY tips and knowledge, you can often diagnose and address common refrigerator cooling problems on your own before calling in costly appliance pros.
FAQs About Troubleshooting Hisense Refrigerator Problems
What to do if your Hisense fridge is not cooling?
If your Hisense refrigerator is not cooling properly, first check that the power supply is working and the temperature control settings. Next inspect the condenser coils for dust buildup and clean if needed. Also check the compressor, evaporator fan, and thermostat for issues. Refer to the user manual for troubleshooting tips or contact Hisense appliance repair if unable to resolve.
How do you clean the condenser coils on a Hisense refrigerator?
To clean the condenser coils on a Hisense refrigerator, first unplug the fridge. Remove the access panel to expose the condenser coils. Use a condenser coil brush or vacuum with brush attachment to remove dust buildup from the coils. You can also use a condenser cleaning spray. Be gentle when cleaning to avoid damaging the thin condenser fins.
Why is my refrigerator not cooling but light is on?
If the refrigerator light is on but the fridge is not cooling, it could be caused by a failed compressor, faulty thermostat or temperature control issue. Check the condenser fan motor, evaporator fan and refrigerator door gasket as well. Reset the fridge and check the temperature control settings. If problems persist, professional repair may be needed.
What happens when refrigerator condenser coil is dirty?
When the condenser coils on the refrigerator are dirty, it restricts airflow and prevents proper heat dissipation. This can lead to increased temperatures, higher energy consumption, and loss of cooling capacity. Dirty condenser coils force the compressor to work harder and can ultimately lead to compressor failure. Regular cleaning of the condenser coils improves efficiency and extends the life of the appliance.
What is the cooling system on a Hisense refrigerator?
The cooling system on a Hisense refrigerator consists of a compressor, condenser coils, evaporator coils, thermostat, and refrigerant lines. The compressor compresses coolant into a hot gas that releases heat through the condenser coils. It then passes through an expansion valve to become cold, absorbing heat from the refrigerator interior at the evaporator coils before returning to the compressor. Fans circulate air. The thermostat regulates temperature.
How do I reset my Hisense refrigerator?
To reset your Hisense refrigerator, locate the reset button on the back of the control panel or inside the fridge compartment. Press and hold the reset button for 3-5 seconds until the display goes off. Unplug the refrigerator for 1 minute then plug back in. Let the appliance restart and reconnect to power. This resets the control board and can resolve minor operating issues.
Can Hisense fridge be repaired?
Yes, Hisense refrigerators can often be repaired with the right troubleshooting and replacement parts. Common issues like the compressor, thermostat, control board, evaporator fan and condenser fan motor can usually be fixed. For major repairs, consider contacting Hisense support or an authorized service technician. Simple fixes like gasket seals or clogged defrost drains may be DIY.
What temperature should a fridge be?
The ideal refrigerator temperature is around 37°F (3°C) for the fresh food compartment and 0°F (-18°C) for the freezer. Optimal fridge temperature for food safety and quality is 35-38°F for the refrigerator and 0-5°F for the freezer. Make sure to use an accurate refrigerator thermometer to monitor temps and adjust temperature controls as needed.
Is Hisense a good brand fridge?
Hisense produces good quality, budget-friendly refrigerators that offer great value. Key features include modern styling, adjustable storage and shelving, humidity controlled crispers and temperature controlled zones. They provide the essentials for food preservation at an affordable price point. While not a premium brand, Hisense fridges are a decent option for reliable cooling on a budget.
How long is Hisense fridge warranty?
Hisense provides a 1 year parts and labor warranty for refrigerators in the United States and Canada. Additional warranty coverage including extended service plans may also be purchased. Warranty covers manufacturer defects in materials or workmanship. The sealed system components have a 2-5 year warranty from date of original purchase.
What country is Hisense fridge from?
Hisense is a multinational company headquartered in Qingdao, China that manufactures appliances worldwide. While designed in China, Hisense refrigerators sold in the US are produced regionally in Mexico to meet North American standards and regulations. The company has over 16,000 employees globally and sells products in over 130 countries.
Why does my Hisense refrigerator beep 3 times?
If your Hisense refrigerator is beeping 3 times, it is indicating an issue with the internal temperature regulation. This alert means the fridge is too warm and cooling action is needed. Check that the doors are closed completely and verify refrigerator temperature settings. If the alert persists, a problem with the temperature sensors, thermostat or cooling system may require professional service.
What is Eco mode on Hisense fridge?
Eco mode on a Hisense refrigerator adjusts the temperature settings slightly higher in order to save energy when cooling demand is lower. Food stays fresh while the compressor doesn’t need to work as hard. The fridge won’t be as cold but can maintain safe temperatures around 40°F. Eco mode reduces energy consumption for increased efficiency when full cooling capacity isn’t needed.
Is Hisense a reliable brand?
For the price, Hisense is typically a reliable brand for most consumers. They offer decent quality and performance at an affordable cost. Longevity varies by model line but fridges typically last around 10 years with proper maintenance. While not seen as the most durable or innovative brand, Hisense appliances can provide good value and dependability.
Who makes Hisense brand?
Hisense is its own brand manufactured by Hisense Company Ltd., a Chinese multinational electronics company headquartered in Qingdao, China. Founded in 1969, Hisense produces a wide range of consumer electronics and appliances including refrigerators, TVs, air conditioners and mobile devices. The company owns and operates 42 manufacturing facilities worldwide.
Is Hisense a Chinese brand?
Yes, Hisense is a Chinese brand. Hisense is a multinational consumer electronics company but originates from China, with its global headquarters located in Qingdao. Founded in 1969, it’s one of the largest Chinese companies that manufactures and markets appliances, televisions and mobile communications devices globally. The company owns over 40 manufacturing facilities and operates in over 130 countries worldwide.
How do you adjust the temperature on a Hisense refrigerator?
Refer to the owner’s manual for specific instructions for your model. Typically, you can adjust the temperature on a Hisense refrigerator using the external touch panel or interior temperature control dial. Press the fridge or freezer buttons on the display to toggle to the desired compartment. Then use the arrow keys to adjust the temperature up or down in 1 degree increments. Wait 24 hours for the change to stabilize.
How long does a fridge last?
On average, a new refrigerator should last between 10-20 years. High-end models may last over 20 years while budget brands average 10-15 years. Factors affecting lifespan include usage, maintenance, climate and repairs needed. Getting your fridge serviced regularly, cleaning condenser coils, defrosting when needed and replacing worn parts can help maximize the operating life of your refrigerator.
Is Hisense better than Samsung?
Comparing brands, Samsung refrigerators are generally considered higher-end than Hisense in terms of features, technology, durability and reliability. However, Hisense fridges are usually more budget-friendly. For a smart fridge with premium finish and innovative technology, Samsung is better. For an affordable fridge that simply stores food and drink, Hisense is a good option.
