Table of Contents
The HyperX Cloud 2 is one of the most popular gaming headsets on the market, known for its comfort, sound quality and microphone. However, some users encounter issues where the HyperX Cloud 2 mic stops working suddenly. Don’t worry – in most cases, this problem can be fixed with some basic audio troubleshooting.
Update Your Audio Driver
One of the most common reasons for a HyperX Cloud 2 mic not working is an outdated or corrupt audio driver. Here are the steps to update your audio driver:
- Open Device Manager using the Windows logo key + X and selecting Device Manager.
- Expand the “Sound, video and game controllers” section.
- Right click on your headset and select “Update driver”.
- Select “Search automatically for updated driver software”.
- Restart your PC once the driver has been updated to the latest version.
Updating to the latest audio driver often resolves microphone issues with the HyperX Cloud 2 or other HyperX headsets. Make sure you have the correct drivers from the manufacturer for your specific Windows 10 or other Windows version.
Check Sound Settings
If updating the audio driver doesn’t fix the HyperX Cloud 2 mic not working issue, check your Windows sound settings using these steps:
- Press the Windows logo key + R to open the Run dialog box.
- Type “mmsys.cpl” and click OK to launch the Sound settings.
- Go to the Recording tab.
- Right click on your headset and make sure “Enable” is ticked under the levels tab.
- Select your headset as the Default Device and click Apply.
This ensures your HyperX headset is set as the active recording device rather than your internal mic or webcam mic. It often fixes problems with a HyperX Cloud 2 microphone not working.
Enable Microphone Access
Another potential reason for the HyperX Cloud 2 mic not working is if access to the mic is disabled in Windows. To enable it:
- Click on the Windows logo and select Settings > Privacy > Microphone.
- Toggle “Allow apps to access your microphone” to the On position.
- Toggle “Let apps access your microphone” also to the On position below that.
With microphone access enabled, applications should now be able to use your Cloud 2 or other HyperX headset microphone.
If your HyperX mic still isn’t working, try reinstalling the audio drivers:
- In Device Manager, right click on your headset.
- Select “Uninstall device”.
- Also uninstall the drivers under Software components associated with your headset.
- Restart your computer.
- Windows will detect your headset again and automatically download the correct drivers from Windows Update.
This often resolves driver conflicts causing problems with the mic on a HyperX Cloud 2 or other HyperX gaming headset.
Contact HyperX Support
For persistent issues with your HyperX Cloud 2 mic not working:
- Contact HyperX support via https://www.hyperxgaming.com/us/support to troubleshoot the problem
- Firmware and driver updates may be available to fix compatibility issues
- Long cable runs or multi-USB hub connections can cause mic issues with HyperX headsets
Getting help from the manufacturer’s specialists is advisable for unusually stubborn mic not working problems.
Origin of Microphone Issues
There are a few root causes that can trigger a HyperX Cloud 2 microphone suddenly not working. Understanding these can help troubleshoot the problem:
Audio Driver Conflicts
As mentioned earlier, the most common source of microphone issues is incompatible or outdated sound drivers. Using generic Windows audio drivers instead of those specifically for your headset can cause conflicts. A corrupt or buggy sound driver also commonly prevents the mic from working. Updating or reinstalling this driver fixes most HyperX microphone problems.
Rarely, a hardware defect stops the microphone on a HyperX Cloud 2 from working. This might include:
- Broken mic mute switch
- Detached microphone boom arm
- Damaged microphone cable and wiring
- USB sound adapter failure
If you’ve ruled out driver and software causes, hardware damage may be stopping your Cloud 2 mic from working.
The microphone might also not work due to conflicts with system software:
- Buggy Windows updates affecting audio drivers
- Outdated firmware on an external USB sound card
- Antivirus or firewalls blocking microphone access
- Incorrect audio codec settings in Windows Sound control panel
Updating firmware, adjusting software settings and adding exceptions can resolve these software-related microphone problems.
So in summary – the HyperX Cloud 2 microphone not working is typically down to:
- Outdated, corrupt or incompatible audio drivers
- Microphone hardware defects
- Software conflicts in Windows or other applications blocking the mic
With some targeted troubleshooting of each area, the vast majority of HyperX Cloud 2 mic issues can be resolved.
Fix HyperX Cloud 2 Mic Not Working
If your HyperX Cloud 2 microphone suddenly stops working or isn’t picking up any sound in Windows 10 or other operating systems, don’t panic. In most cases, it can be fixed with some basic troubleshooting steps.
1. Check Physical Connections and Mute Switch
- Your HyperX Cloud 2 is fully plugged into the audio ports, whether USB or 3.5mm jack
- Other USB devices are not drawing power away from the headset
- The inline mute switch on the audio cable is in the un-muted position
- Microphone boom arm is properly attached in place
Connection issues or an incorrect mute switch position often prevents headsets mics like the Cloud 2 from working properly.
2. Update Your Audio Drivers
As already covered, updating to the latest audio drivers resolves most microphone problems:
- For Windows, open Device Manager
- Find your HyperX headset under Sound devices
- Select Update Driver > Search Automatically
- Download and install the latest drivers for your model
Keep your motherboard and HyperX audio drivers updated to prevent mic issues.
3. Change Default Recording Device
If your HyperX Cloud 2 mic isn’t working, also check it’s set as the Default Device:
- Go to Sound Settings > Recording Tab
- Right-click your headset and select Set as Default Device
- Disable other recording devices not being used
This resolves any conflicts with other microphones and assigns top priority to your gaming headset’s mic.
4. Enable Microphone Access in Windows
Another possibility is Windows has microphone access disabled for privacy reasons:
- Go to Windows Settings > Privacy > Microphone
- Toggle on both “Allow apps to access…” options
- Restart any applications needing mic access
Give permission for apps to utilize your microphone, or the mic signal will be blocked system-wide.
5. Reinstall Drivers Cleanly
As a last resort, cleanly reinstalling the headset drivers can fix microphone detection issues:
- In Device Manager, uninstall your headset
- Also uninstall any associated HyperX drivers
- Restart your PC
- Windows will automatically reinstall the latest drivers & config
This eliminates any remnants of old, corrupt drivers preventing the mic from functioning normally again.
And those are the 5 major troubleshooting techniques for a Cloud 2 microphone not working situation or any HyperX headset. With one or a combination of steps 1-5, you can get back to gaming on Discord, Zoom and streaming broadcasts.
Most HyperX Cloud 2 microphone not working issues stem from software conflicts rather than hardware faults. By methodically applying the right troubleshooting steps – updating audio drivers, checking app permissions, reconfiguring sound settings and cleanly reinstalling drivers, you should be able to resolve any mic problems getting in the way of voice chat or game streaming. With clear voice comms restored, you can focus on your gameplay rather than technical issues.
FAQs on HyperX Cloud 2 Mic Issues
For additional help in fixing microphone problems with your HyperX Cloud 2:
Why did my HyperX Cloud 2 mic suddenly stop working?
The most common reason a HyperX Cloud 2 microphone stops working is an outdated or corrupt audio driver. Windows system updates can also sometimes break compatibility until headset drivers are updated. Detached or damaged microphone components, and incorrect default device settings can cause the mic signal to disappear.
How do I get my HyperX Cloud 2 microphone working again?
To fix your HyperX Cloud 2 mic not working, firstly update your sound drivers. If the microphone still won’t work, check physical connection issues, adjust Windows sound settings to make it the default recording device, enable permission for microphone access, and reinstall drivers as needed. Refer to the detailed steps outlined earlier in this article.
Why does my HyperX Cloud 2 mic keep cutting out?
If your Cloud 2 microphone keeps cutting out intermittently while gaming or on voice chat, the usual cause is WiFi or electrical interference. Make sure headset cables are not wrapped around other wires. If using wireless mode via USB adapter, switch to a 5GHz WiFi band or wired LAN connection to eliminate signal congestion which causes mic dropouts.
Why is my HyperX Cloud 2 mic so quiet?
Several factors can cause a noticeably faint and quiet HyperX Cloud 2 microphone: incorrect mic positioning can reduce signal volume – ensure it’s positioned correctly before your mouth. Boost the Recording Volume for your headset in Windows sound settings. Disable conflicting sound enhancements. Update the audio drivers in case firmware bugs are lowering the gain. Test your headset on another computer if volume is still low.
How do I make my HyperX Cloud 2 microphone louder?
If your friends can’t hear you properly due to an overly quiet mic recording, check the microphone boom is positioned correctly near your mouth. Increase Recording Volume and Microphone Boost settings in Windows for your headset. Ensure no other recording devices or sound enhancements are reducing your headset’s signal level. Reinstall the audio drivers or change USB ports in case of interference.