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Schlage keypad locks provide convenient, keyless access control for homes and businesses. But like any electronic device, Schlage locks can sometimes malfunction and stop working properly. When your Schlage lock suddenly won’t unlock with the code or exhibits other strange behaviors, it’s natural to feel frustrated and concerned about your security.
Fortunately, many Schlage lock issues can be solved with simple troubleshooting and maintenance. This comprehensive guide will walk you through the most common Schlage lock problems and step-by-step solutions to get your keyless entry working again in no time. We’ll also provide Schlage lock troubleshooting tips to help prevent issues in the future.
Why Your Schlage Keypad Lock is Not Working
Before diving into fixes, let’s quickly run through some reasons why your Schlage lock might not be working:
Low or Dead Batteries – Like most electronic locks, Schlage keypad locks require batteries to operate the lock mechanism and the digital keypad. If batteries run low or die completely, it can cause the lock to stop responding.
Incorrect/Forgotten Code – If you or another user enters incorrect lock codes too many times, the lock will disable code entry for a period of time. Or you may have simply forgotten your programming and user codes, preventing access.
Disconnected WiFi – For Schlage Connect and Encode smart locks with WiFi, loss of wireless connectivity can lead to remote access issues from your phone or smart home platform.
Firmware Problems – A glitchy lock firmware update or corrupted data could lead to strange behavior like repeated unlock failures, false notifications or unresponsiveness.
Mechanical Issues – Over time, normal wear and tear can cause mechanical problems like sticky or jammed deadbolts, broken interior mechanisms or damaged keypads.
Environmental Factors – Issues like temperature fluctuations, moisture, dust or grime buildup can also interfere with the electronics or mechanical parts in your Schlage lock.
Now let’s explore these common problems and solutions in more depth…
Dead Batteries in Your Schlage Lock
The first thing to check when your Schlage lock stops working properly is the batteries. Schlage locks are powered by 4 AA batteries that provide enough juice for normal lock operation anywhere from 12 months up to 3 years before needing replacement.
Warning Signs of Low/Dead Batteries
How can you tell if the batteries are the issue? Here are some telltale battery-related Schlage lock problems:
- Frequent beeping or flashing lights when using the lock
- Noticeably slower lock response times
- Intermittent/partial function – Unlocking but not locking, or vice versa
- Inability to set/delete codes or program the lock
- Some loss of function but not completely dead
- Total unresponsiveness and failure to power on
When batteries start depleting, Schlage locks are designed to prioritize basic locking/unlocking capability over other smart or WiFi functions. But eventually dead batteries will render even the basics inoperable.
Solutions for Dead Batteries
If you suspect batteries, the fixes are very straightforward:
- Replace Batteries – Insert 4 new, high-quality AA alkaline batteries in the correct orientation. Check your manual for details. New batteries should restore full functionality.
- Use Battery Override – If batteries die when you’re away from home, the lock’s exterior key cylinder lets you unlock the door manually with a key. The override key is included with your Schlage lock.
- Try Rebooting – After the battery change, you may need to reboot the lock by pressing the Schlage button on the interior side.
Regularly changing your Schlage lock’s AA batteries once a year is key to avoiding shutdowns at inopportune times. We also recommend keeping spare batteries on hand for quicker replacements when needed.
Locked Out From Too Many Wrong Access Codes
Another common issue results from entering incorrect lock access codes too many times. Schlage locks have a security safeguard where repeated wrong codes will initiate a temporary lockout period. This prevents someone from rapidly guessing different codes until gaining access.
Here’s a bit more detail on how this security lockout works:
- After 5 failed access attempts, the lock initiates a 3 minute lockout period
- Following another 5 failed attempts, the time increases to 10 minutes
- After a 3rd string of 5 bad codes, the lock will lock out code entry entirely for 20 minutes
- The system reset allows 5 more bad codes before another 20 minute disabled period.
This lockout period can be inconvenient if you’re trying to recall a forgotten code. But preventing unauthorized access takes priority. Thankfully, Schlage provides a few options to recover legitimate access after too many bad codes.
Get Back In After Code Lockouts
If you’re the authorized Schlage lock owner or admin but entered one too many incorrect codes, here are a few options:
- Wait Out The Lockout Periods – As long as you avoid adding more bad entries, the increasing lockout times will automatically expire and restore normal code use. Just hit the Schlage button and try your legitimate code once the period ends.
- Use Your Mechanical Key – All Schlage keypad locks have a keyed cylinder on the exterior side as a backup mechanism. So your physical key will open the door throughout any lockout period.
- Perform Factory Reset – For fastest access restoration, doing a hard reset will override disabled codes and erase all custom programming. Just reprogram your user codes afterwards.
Following a few wrong code lockouts, take extra care when inputting your legitimate user codes to avoid lengthening downtime. And consider covering your keypad briefly if concerned about onlookers stealing your access code as it’s entered.
Schlage Lock Isn’t Responding Or Powering On
It’s always concerning when your Schlage keyless entry lock doesn’t respond at all when you press the keypad or touchscreen. We’ve already covered dead batteries, the most common culprit for a totally unresponsive lock. But if a fresh set of good batteries doesn’t restore power and interface control, here are a few additional things to check:
- Inspect your lock wiring – Some Schlage lock models have a cable that connects the interior and exterior units. Ensure this remains firmly plugged in.
- Check for condensation or water damage – Moisture collecting inside the lock housing can short the system.
- Test the button or keypad sensors – Use a water sensor card or voltmeter to see if the PCB contact points still work.
- Update firmware – Outdated firmware may suffer glitches. Refresh it if possible.
- Trial a hard factory reset again – Even new batteries may not fully reboot finicky locks.
- Remove debris or clean contacts – Dust, grime or rust could impede sensors.
If these basic troubleshooting steps don’t resuscitate an unresponsive Schlage, the issue likely requires professional service or replacement. Most Schlage locks include warranties against defects for mechanical or electrical failure outside of normal use.
Schlage Connect Or Encode Lock WiFi Problems
For Schlage’s Connect and Encode smart lock models with WiFi, loss of wireless connectivity prevents remote locking/unlocking control through the Schlage Home app or compatible smart home platforms.
Locks suddenly losing WiFi capabilities partway through normal operation typically stems from one of the following:
Disconnected From Router – Like any home WiFi device, movement or adjustments can disrupt the signal between locks and your wireless router.
Internet Outage – Since cloud access enables remote smart lock control, an internet outage also blocks access.
Server Errors – Backend problems with Schlage servers can temporarily take smart functions and apps offline.
No Power to Lock – As covered earlier, dead batteries cut out all functionality, including WiFi tools.
Bad WiFi Module – Faulty antennae, fuses or related components can fail and require replacement.
Thankfully, WiFi connectivity issues are usually easy fixes:
- Check router and internet status – Restore your home WiFi signal or wait out ISP disruptions
- Change batteries – Replace depleted batteries if low power disrupted connectivity
- Re-pair lock with WiFi – Use the Schlage app to reconnect if the signal was lost
- Restart the lock – Press the interior Schlage button to reboot WiFi communications
- Contact support – If hardware failures occur, the lock or modules need expert fixing
Regularly checking your Schlage lock’s connectivity and battery status goes a long way towards avoiding remote access interruptions.
Mechanical Problems With Schlage Lock Not Working
Regardless of the electronic complexity, Schlage locks still rely on basic deadbolt mechanisms to physically secure doors. Over years of daily use, the mechanical components are subjected to significant wear and tear.
Common mechanical problems include:
- Sticky, jammed or misaligned bolts
- Gears slipping or broken gear teeth
- Buttons, levers or latches cracking
- Striker misalignment preventing locking
- Broken interior chassis parts
- Keyway cylinder damage or breaks
- Warping side plates or housing
- Stripped or loose screw holes
Like any intricate mechanism, the many interdependent internal parts in Schlage locks can be thrown out of whack over time. And exposure to weather, temperature swings, physical impacts or attempts to force doors can accelerate wear or breakage.
With Schlage locks, you may notice symptoms like:
- The lock failing to fully engage or disengage
- Grinding, squeaking or clicking sounds
- The keypad or lever feeling abnormally loose or tight
- Buttons or connectors cracking
- Parts visibly broken or deformed
- The door binding when you try opening or closing
Many minor mechanical issues in Schlage locks can be self-corrected:
- Remove debris or lubricate sticking bolts
- Realign striker plates preventing full latching
- Tighten loose chassis, button or side plate screws
- Adjust latch assembly if misaligned from door impacts
- Replace any severely damaged exterior housing parts like cracked levers
But interior mechanisms are tricky for DIY repairs. The intricate interaction of springs, drive cams, logic boards and more is best tackled by security pros. Contact a locksmith to address internal part damages, recalibrations or full Schlage lock replacements as needed.
Resetting Schlage Locks To Restore Functionality
If you encounter general glitches like repeated unlock failures, notification errors or programming troubles, trying a system reset may help. Reboots and factory resets can clear any corrupted lock data or glitchy firmware causing problems.
Schlage locks have two types of resets available:
Soft Reset – The standard reboot simply cuts main battery power briefly. Hold down the Schlage button for 10+ seconds until the LED blinks and sounds the reboot tone. This refresh often resolves minor errors.
Hard Factory Reset – For fully corrupted systems, a full factory restore erase all user codes and programming, resetting to default. It’s done by:
- Removing the battery pack for 30+ seconds
- Holding the Schlage button while reinserting batteries
- Keep holding the button for 10+ seconds until multiple musical tones play
- Release button when tones end, indicating the reset completed
Resetting brings locks back up like new for you to re-customize access codes and settings without bugs.
Preventing Repeat Schlage Lock Issues
While the fixes covered allow you to troubleshoot and restore Schlage lock functionality when problems occur, prevention is also key. Here are tips to avoid repeat issues in the future:
Conduct Routine Maintenance – Periodically clean grime off lock surfaces, test sensors and keypads, check mechanical alignment, inspect weather seals, and listen for odd sounds indicating wear.
Install Protective Cover – Add a durable keypad cover or protective case to shield your Schlage lock from physical damage.
Manage User Codes – Log access codes used with each lock to track authorized users and avoid lockouts from forgotten codes.
Watch Battery Levels – Be vigilant about low battery alerts or slowdowns indicating it’s replacement time.
Keep Firmware Updated – Download the latest lock software manually or enable auto-updates.
Use Factory Reset – If problems reappear, reset your Schlage lock to restore normal operation.
Consider Professional Help – For chronic issues suggesting deeper damage, don’t DIY further. Seek locksmith expertise.
By combining these preventative user practices with the troubleshooting tips in this guide when your Schlage lock fails, you can maximize security and minimize access disruptions.
And there you have it – a complete guide to troubleshooting common Schlage lock issues! Hopefully these explanations for problems like dead batteries, forgotten codes, unresponsive panels, WiFi fails, mechanical jams and general glitches help you restore access when needed. Equipped with this Schlage lock troubleshooting reference, you can now resolve most hiccups on your own quickly and easily. And perform preventative care for reliably smooth operation year after year.
Frequently Asked Questions About Schlage Lock Troubleshooting
To wrap up this comprehensive look at resolving Schlage lock problems, let’s review some common FAQs:
A solid or flashing red Schlage lock indicates low battery status, so this symptom means the new batteries you inserted still have insufficient charge. Try brand name alkaline batteries rated above 1.5V instead of cheap or rechargeable alternatives. Properly inserting batteries in the correct +/- orientation is also key.
2. The lock clicks but the Schlage bolt won’t extend or retract when entering codes. Why won’t it open?
If the electronic components trigger (clicking sounds) after codes but the mechanical bolt doesn’t move, lubrication dried up or debris caused your lock’s bolt to physically jam. Try lubricating the bolt path with graphite powder or spray lubricant. Check for obstruction like door misalignments or broken bolt parts as well.
3. I forgot my programming code for my Schlage BE365 lock. How do I figure out the existing one to add user codes?
Without your programming code, there is unfortunately no way to access your existing BE365 lock codes or settings. But the factory reset detailed earlier will override the former programming and let you set a new admin code. Just know it erases all old codes in the process.
4. My Schlage touchscreen frequently flashes “Wrong code. Try again” when I enter the right one. Any fix for the false failures besides resetting?
If a valid access code is falsely giving “wrong code” errors, the most likely culprit is a hardware issue with the touch sensors. Check for dirt/debris on screen interfering with detection. If cleaning doesn’t help, the underlying touch PCB likely needs replacement.
5. Why does my Schlage Encode smart lock fail to connect to WiFi after we changed internet providers?
Your Encode lock relies on 2.4Ghz WiFi signals. So if your new internet provider only broadcasts dual-band wireless, the lock won’t detect the 5Ghz-only network. You’ll need to implement a 2.4Ghz WiFi extender near your lock or adjust router settings to broadcast the 2.4Ghz band required.